Please rate our service on a scale of one to ten. Ten is excellent (we far exceeded your expectations); five is average (service was adequate, but not distinguished); and one is poor (service was far below your minimum standards).
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Please consider the following - Was information gathering timely and efficient...? If you had questions leading up to closing, were they addressed to your satisfaction...? Did you receive documents in advance of closing for review...? Were documents accurate...?
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Please consider the following - Was the reception area clean and inviting...? Were you greeted promptly by the receptionist and offered a beverage...? Was the closing room clean...? If you had to wait before closing, were you comfortable...?
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Please consider the following - Were documents presented and explained to your satisfaction...? Did closing proceed smoothly and efficiently...? If you had any questions or issues in closing, was the escrow officer helpful in explaining and resolving the issues...?
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Please consider the following - Did you receive a response to phone messages and e-mails within a reasonable amount of time...? For phone correspondence, were you helped by the person with whom you initially spoke (excluding the receptionist), or were you redirected - either to voice mail or another employee...? If your correspondence involved a question or concern, did we address it to your satisfaction...?
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If your answer to any question from 5 to 9 was less than 5, please provide a brief explanation.